Returns & Exchanges
At McArthur's Bakery, we strive for perfection in every bite, but due to the perishable nature of our products, we offer resolutions for items that arrive damaged or incorrect. If you are not completely satisfied with your order, please contact us within 24 hours of receipt to initiate a claim.
Document the Issue
Take clear photos of the product and packaging immediately upon delivery to document any damage or discrepancies from your order.
Contact Our Team
Email our customer service department with your order number and the attached photos to explain the specific issue with your baked goods.
Review Process
Our quality assurance team will review your claim within 48 hours to determine if a replacement, store credit, or refund is appropriate.
Resolution Delivery
Once approved, we will expedite a fresh replacement of your order or process a credit to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing